Updated November 18, 2023
Below we detail what is and is not included in our hosting product support service.
This document is not intended to be a binding agreement between you and Tieriun.
At Tieriun's sole discretion, this Statement of Support may be subject to change at any time. Furthermore, some products and/or services detailed below may not be available in all markets.
If you need help or have questions, you can contact us through our Support System in the Control Center™.
| Details of what is included and not included in support. | Status |
|---|---|
| Control Center™, its tools and features |  |
| Plesk control panel accessibility on Mesh™ | |
| Plesk control panel features on Mesh™ | |
| Mesh™ server performance and uptime | |
| Network performance and uptime | |
| Hosting hardware installed in our data centers | |
| Core software features, updates, and functionality | |
| Security updates and patches on Mesh™ | |
| Community updates | |
| Plesk control panel assistance on Mesh™ | |
| Any client, script, application, or content installed by the Customer |  |
| Plesk control panel add-ons and extensions | |
| Applications in Plesk (Application Vault) | |
| Customer customizations for Astro™ | |
| Third-party SSL certificates | |
| Internet training | |
| SEO configuration | |
| Custom DNS zone files | |
| Any third-party services | |
| Any server customizations at the root level | |
| Email client configuration | |
| FTP client configuration | |
| Content and data backups | |
| Third-party domain registrations | |
| Private nameservers | |
| Cross-browser compatibility | |
| Hacks due to Customer-controlled vectors | |
