Updated September 10, 2023

We do not sell your personal information. However, when you visit or interact with our sites, services, applications, tools, or messaging, we or our authorized service providers may use cookies, web beacons, and other similar technologies to make your experience better, faster, and safer, for advertising purposes and to allow us to continuously improve our sites, services, applications, and tools. Any personal information or data collected by these technologies is used only by us or by our authorized service providers on our behalf.


1. What are cookies, web beacons, and similar technologies?

These technologies are small data files placed on your computer, tablet, mobile phone, or other device (collectively, a "device") that allow us to record information when you visit or interact with our websites, services, applications, messaging, and other tools. Although these technologies are often generically referred to as "cookies," each one functions slightly differently.

Below we explain the meaning of these technologies:

  1. Cookies: Cookies are small text files (often encrypted) that are placed in the memory of your web browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:

    1. Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session;
    2. Persistent cookies are stored on your device between browser sessions, allowing us to remember your preferences or actions across multiple sites;
    3. First-party cookies are those set by a website that is being visited by the user at the time to preserve your settings (e.g., while on our site);
    4. Third-party cookies are placed in your browser by a website or domain that is not the website or domain you are currently visiting. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

    When you enter a website that uses cookies, you may be asked to fill out a form providing personal information, such as your name, email address, and interests. This information is packaged into a cookie and sent to your browser (Chrome, Firefox, etc.), which then stores the information for later use. The next time you visit the same website, your browser will send the cookie to the server. The message is sent back to the server each time the browser requests a page from the server.

  2. Web beacons (pixels): A web beacon (also referred to as a "tracking pixel" or "image tag") is a small file (usually a transparent 1x1 GIF file) that is loaded on our web pages. These pixels may work in conjunction with cookies to collect information about your visit, your web browser/device, Browse activity, or on-site behavior and provide that information to service providers. Pixels are most commonly used to collect anonymous traffic metrics (page visits, button clicks, order completion) which are used to analyze site performance.
  3. Scripts: A script is a small piece of website code that is placed on our websites to power customer service tools, such as live chat, enable the delivery of video tutorials in our help section, and allow us to provide interactive experiences to visitors. They are also used to collect data that we use for website analytics or to provide data on the effectiveness of our advertising.
  4. Similar technologies: These are technologies that store information in your browser or device using local shared objects or local storage, such as HTML5 cookies and other web application software methods. These technologies can operate across all of your browsers. In some cases, these technologies may not be fully managed by your browser and may need to be managed directly through your installed applications or device. We do not use these technologies to store information to target advertising to you on or off our sites.

2. What technologies do we use and why?

Our cookies, web beacons, and similar technologies serve various purposes, but generally they (1) are necessary or essential to the functioning of our sites, services, applications, tools, or messaging, (2) help us improve the performance or provide you with extra functionality of the same, (3) help us serve relevant and targeted advertisements, or (4) allow us to offer support tools that you use to interact with our care guides:

  1. Strictly Necessary or Essential: "Strictly necessary" or "essential" cookies, web beacons, and similar technologies let you move around the website and use essential features like secure areas and shopping carts. Without these technologies, services you have asked for cannot be provided. Please note that these technologies do not gather any information about you that could be used for marketing or remembering where you've been on the internet. Accepting these technologies is a condition of using our sites, services, applications, tools, or messaging, so if you use tools that might prevent them from loading, we can't guarantee your use or how the security will perform during your visit.
  2. Performance: Performance technologies may include first-party or third-party cookies, web beacons/pixels, and scripts placed to collect information about how you use our website (pages you visit, if you experience any errors, load times). These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand the interests of our users, and measure the effectiveness of our content by providing anonymous statistics and data about how our website is used.
  3. Advertising: Advertising technology may include first-party or third-party cookies, web beacons/pixels, and scripts placed to gather information on the effectiveness of our marketing efforts, deliver personalized content, or to generate data that allows for the delivery of advertising relevant to your specific interests on our sites, as well as on third-party websites. We also utilize third-party service providers to assist us in delivering the same functions, which means that our authorized service providers may also place cookies, web beacons, and similar technologies on your device via our services (first and third-party cookies). They may also collect information that helps them identify your device, such as IP address, or other unique or device identifiers.
  4. Support: Support technologies may include first-party or third-party cookies, web beacons/pixels, and scripts placed to provide you with tools to interact with our customer support teams. This technology allows us to provide chat services, gather customer feedback, and other tools used to support our visitors. Data collected for these purposes is never used for marketing or advertising purposes.

3. How to manage, control, and delete these technologies

You can block cookies through your browser settings, which allow you to refuse all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), it may limit your use of certain features or functions on our website or service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site. Please note, as described in more detail in our Privacy Policy, we do not currently alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise, you should use the 'Help' option in your internet browser for more details.

  1. Cookie settings in Internet Explorer
  2. Cookie settings in Firefox
  3. Cookie settings in Chrome
  4. Cookie settings in Safari

You can withdraw your consent to the use of cookies at any time, for which purpose you must delete your cookies using your internet browser settings.


4. More information about cookies

If you would like more information about cookies, such as information on how to delete or block cookies, you can visit: http://www.allaboutcookies.org

At the following link, you can find a guide on behavioral advertising and online privacy, produced by the internet advertising industry: http://www.youronlinechoices.eu

If you would like information on the International Chamber of Commerce (ICC) UK's cookie guide, you can visit the following link on their website: https://www.international-chamber.co.uk/our-expertise/digitaleconomy


5. Contact Us

If you have questions or need additional information after reading this document, we invite you to review our Privacy Policy or contact us by email at privacy@tieriun.com.